Pages

Sunday, November 16, 2008

REPLY FROM TM



Remember surat cinta ni?

Dah dpt balasan.
Tak yah lah kawan2 semua buang masa baca ayat2 skema balasan diorang nih.
Baca saya punya komen dihujung posting ni udah ler. Hehehe.


*****************


Dear Ms. Raihan Juri,

Thank you for your e-mail. Firstly we would like to apologise for the late reply.

We refer to your connection issue, the inconvenience you have experienced is regretted. We acknowledge receipt of your issue and are looking into this urgently. For your information, we have forwarded this case to our Billing department for further assistance. At the same time, the situations described in your message are definitely not reflective of the high standards we are trying to maintain or our dedication to excellence in every aspect of our service.

We apologise that you had to go through this unpleasant experience. I can assure you that we do care about our customers and we have been implementing various initiatives to improve customers' experience when dealing with us. As much as we would like to get it right every time, inevitably there will be the odd cases when we have not performed to customers' expectation.

Please give us some time to conduct a thorough investigation and we will do our best to solve your problem. Nevertheless, we would like to express our high appreciation for your patience and understanding.

For further assistance or feedback, kindly e-mail us at help@tm.com.my.
Alternatively, you can also contact TM at 100 and select "Internet Services".

We would like to thank you for your feedback and we look forward to serving you better.


Regards,

Marjorie
Customer Care Support, Internet Services,
Customer Service Management,
TM Retail.

www.tm.com.my


**********************

And another one from rebat department. Saya mintak 2 months full rebate okeh!


**********************

Dear Ms. Raihan,

Thank you for bringing this matter to our attention.

We write in response to your request at TMpoint Rawang dated 7th November 2008 pertaining to the matter above.

Please note that we have suggested a rebate for the connection issue experienced. This has been proposed to our management. Once approved, the adjustment will be reflected in your account.

We wish to take this opportunity to thank you for your continued patience and understanding, as well as extend our appreciation for your continued support of TM. We wish to assure you that we are constantly improving our service and listening to customer feedback to further improve on the level of our service and customer satisfaction.

For further assistance or feedback, kindly e-mail us at: help@tm.com.my.
Alternatively, you may also contact TM at 100 and select ?Internet Services?.

Thank you.


Regards,
Mohamad Izwan Bin Husin



**********************

Surat balasan diorang ni kompom diorang main tarik dr readymade template,
korang setuju tak?
I bet, habis baik depa baca dlm 5 baris jer emel yg 'kami-kami' ni hantar kat depa. Lepastu terus tekan butang reply, highlight, copy dan paste taruk dlm compose mail - terus tekan butang send!

Sebab apa saya cakap macam tu, sebabnya....

MY STREAMYX STILL SUCKS TO THE MAXXXX!!


Streamyx Sucks


Thank you.

.

0 Scribbles: