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Tuesday, November 25, 2008

REBET FROM TM

.
Remember surat cinta? Dan juga balasan dari TM yang ini?

Dan akhirnya, sayer mendapat rebet rm84.12 (sebulan lebih sikit. Actually saya mintak 2 full months sbb streamyx kat umah memang hamsapp tahap gaban!)

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Dear Ms. Raihan Juri,

Thank you for bringing this matter to our attention.

We write in response to your e-mail dated 12th November 2008 pertaining to the above.

Please be informed that we have confirmed adjustment with the amount RM 84.12 and this adjustment already approved from our management on 11th November 2008. Kindly refer next Telephone & Multimedia Bill for the adjustment.

We truly apologize for any inconveniences caused. Nevertheless, we would like to express our highly appreciation for your patience and understanding.

For further assistance or feedback, kindly e-mail us at: help@tm.com.my.
Alternatively, you may also contact TM at 100 and select "Internet Services?.

Thank you.


Regards,
Vicnesvary a/p Letchumanan
Customer Care Support,
Contact Center,

Management & Internet Services,

Customer Service Management, TM Retail.


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Saya berterima kasih dan bersyukur. After all, its my rights kan? What for payin' for somethin' that we cant use rite?

Anyhow, saya reply balik emel mereka (sayin' thank you of coz!) dan bagitau that nothing has changed - my streamyx still suckss to the maxx!

Saya buat andaian : Tiada apa yg boleh diorang buat to improve the connection (as tho tellin' us to redho jerlah....) Kang kalau customer bising2 kita bagi jerlah rebet sesikit.

Take note, connection yg hamsapp ni dah berlarutan dari bulan September sampai skang. Dah dekat 3 bulan kan? Im payin' rm77 per month and bounded for 2 years. Cancellation fees will be applied kalau nk kensel langganan. (harga asal rm110, saya subscribe masa merdeka promo). Bayangkan kalau saya byr rm110 for this hamsapp connection?

Enuff said, anda nilaikanlah sendiri kemampuan OUR BIG GIANT TELCO COMPANY ni ekk...

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